This resolution support area is available within all apiary workspaces for instances where there is a serious disagreement between the provider and the buyer. While we do encourage both parties to resolve the situation themselves, there would be cases where the situation needs to be escalated to the Hivesource Support Team. This support system should be used as a last resort should there be no mutual agreement between members.
The process works in three (3) steps:
Should the matter be of greater complexity. We will suggest that it be escalated to your own legal counsel and dealt with outside of the site. We can only release contact information of the other Party upon a signed letter from your legal representatives.